A: You can use our secure online shopping cart to place an online order at any time. For bulk orders please call our sales team at +44 1305 235620. Our Customer Service team is also available to assist you if you have any questions regarding our products.
A: Unfortunately, once an order has been placed it usually cannot be cancelled. Please call or email us immediately and we will strive to adjust your order accordingly.
A: We accept all major credit cards and payment methods:
a) VISA, MasterCard, American Express and Discover
c) Google Pay
d) Apple Pay
A: If an item is listed as out of stock you can email or call our customer service team to see when the item will be back in stock. They can also provide suggestions regarding other products which could be appropriate for you at that time.
A: Unfortunately, we currently do not offer terms to international customers.
A: When you place an order online, it takes up to 1-2 working days to process your order. Once your order is shipped, you will receive your order within 3-10 working days. If there is a delay in your shipment, your package may take up to 20 working days due to shipping restrictions.
A: You will receive an email order confirmation after you place your order. This will list the products you ordered, amount paid and shipping information. A second e-mail is sent when your order is shipped. There are times when your order may have been processed, but you do not receive any e-mail confirmation due to incorrect e-mail address entry or service provider trouble. In this case, please e-mail us at firstname.lastname@example.org, or call our Customer Service at +44 1305 235620 and one of our representatives will check on the order for you.
A: AmScope offers a 30-day return policy from the purchase date of your order. If the item does not meet your needs or satisfaction, please contact us within 30 days to receive an RMA (Return of Merchandise Authorization) number. Returns must be new, unused and repackaged in the original shipping materials in order to receive a full refund
In order to qualify for a refund, please ensure that your return fits the following conditions:
a. 30-day Limit
If you are dissatisfied with your purchase for any reason, you may return it to AmScope within 30 days of the purchase date, subject to conditions & exclusions noted below.
b. Return must be a in new condition
All returned items must be in new, resalable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials: instructions, warranty cards, original accessories, hardware, and any software provided.
c. Restocking Fee
We may levy restocking fees for items showing any signs of use or damage. Using other packing other than the original packing will result in a 20% restocking fee deducted from your refund amount. Bulk returns of orders that include 5 or more items may incur a 20% restocking fee when returning for a refund - these will be evaluated on a case-by-case basis.
d. 100% Customer Satisfaction
We offer 100% customer satisfaction. However, products returned in USED or DAMAGED condition are not eligible for full refund. We reserve the right to charge a restocking fee.
A: Please contact us immediately if anything is missing from your order. Before reporting a missing item, please thoroughly check all of the packaging materials. Similarly, call us immediately if your order is not complete. We will review your case and ship out any missing products in a timely basis once we have researched your claim.
A: If any product you receive is defective, please contact our Customer Service Department immediately to arrange for a replacement. In certain cases, we may ask you to send us photos to document the damage to the item. We will provide you with instructions as to what to do with the defective item.
A: Contact AmScope via email (email@example.com) for a return authorization number (RMA#) and submit an RMA Request Form online. Items returned without an RMA# will be returned to the sender at your expense. Please do not send any product to us without prior approval and an RMA#.
A: Yes. Unless your item is defective, customers are responsible for all return shipping costs. We recommend you ship via insured ground service with a tracking number.
A: We process returns within 5 - 7 business days after we receive the returned item. Refunds will be issued in the form of the original payment. Credits will appear on your account approximately 48 - 72 hours after we process your return.
A: Customers are eligible for free shipping for orders above £75*.
We offer free shipping for our customers in most European countries. See shipping chart below for reference.
Express shipping is required for territories of (Malta, Jersey) and applicable shipping fees are illustrated in the table below.
Please contact customer service for any questions or concerns.
|Country||Shipping Type||Orders with subtotal less than £75||
greater than £75
|Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden||Standard||£9.99||Free|
|Bulgaria, Estonia, Croatia, Hungary, Latvia, Lithuania, Romania, Slovakia||Standard||£14.99||£14.99|
A: Unfortunately, once your order is placed, we are unable to change the shipping address. If you need to cancel your order, you would need to contact our customer service team. Please email them at firstname.lastname@example.org to check to see if we are able to cancel your order.
A: When you place an online order, it takes up to 1-2 working days to process your order. Once your order is shipped, you will receive your order within 3-10 working days. If there is a delay in your shipment, your package may take up to 20 working days.
A: No, we don’t provide expedited shipping.
A: You will receive an automatic e-mail notification when your order ships (please check your junk/spam folder before inquiring about this as automated emails often end up there).
A: You will receive an automatic email notifying you of your order shipment (be sure to check your spam/junk folder if you don’t see this). Your tracking number will also be included in this email.
You can track your order by entering your tracking number from any of the following carrier below:
A: We price match only authorized AmScope resellers pricing at our discretion within 15 days of original purchase.
A: Currently, we do not offer teacher/student discounts.
A: In this age of online shopping, prices can often fluctuate depending on a variety of factors. We cannot offer extended price protection because of this. However, if within 14 days of your order you find the product you purchased for sale at a lower price on our website or elsewhere through an authorized dealer please contact us and we will be happy to issue a refund for the difference. This price guarantee is good ONLY for purchases from our website and not for products purchased through Amazon, eBay, Walmart or other third party marketplaces or authorized dealers. Similarly, we periodically run sales on our site – discounts offered during these sales are only good during the authorized sale period and therefore we will be unable to retroactively provide a discount on your order.
A: To redeem a promo code, go to the checkout page, and scroll down to where it says Apply Promo Codes. Wait for the shopping cart to reload, and you will see the discount applied and reflected on your total.
A: Please read our promotion banners carefully as certain product categories are not included in every promotion. Products already discounted – such as clearance products, open-box products and products whose prices have already been reduced and certain product bundles are excluded from receiving additional promotional discounts.
A: AmScope products are warranted against manufacturer’s defects in material and workmanship from the original date of purchase, for the following years:
• Five Year Warranty for Microscopes: All our microscopes come with a five (5) year factory warranty against manufacturing defects, covering labor and parts.
• One Year Warranty for Telescopes: All our telescopes come with a one (1) year warranty, except when specified in the description.
• One Year Warranty for Accessories: All our microscope accessories (USB cameras, illuminators, illumination, dust covers, and etc.) come with a one (1) year warranty, except when specified in the description.
Warranty does not apply for consumable accessories and parts such as bulbs, batteries, fuses, cords, optical components or any add-on accessories such as mechanical specimen holders that are not built into the microscope stage as an integral part of the original manufacture, etc. Warranty does not cover microscopes, lenses cameras or other accessories that have become inoperable due to dirt or damage due to misuse or lack of maintenance.
Note: Buyers are responsible for return shipping and handling cost for warranty services. Our warranty covers parts and labor only.
A: Yes - We provide warranty repairs for products within the warranty period (see warranty terms and conditions) Warranty is only offered for products purchased directly from AmScope.com. If you damage your product or it is outside of the warranty period please contact us and we will discuss repair options with you.
A: Unfortunately, not all of the products are customizable in the EU or UK.
A: Yes. All of our microscopes – monocular, binocular or trinocular – are made to be used with cameras. We offer a wide selection of USB, Wi-Fi and HDMI cameras for virtually any application. If you need assistance in selecting the proper camera for your application contact our Customer Service team and they will be happy to assist you.
A: We do not print a separate catalog as all our products are carried online at www.amscope.co.uk. You can, however print any product page from the website.
A: A compound microscope is used for viewing slides and will have higher magnification. Compound microscopes are typically fused in laboratories, hospitals, vet clinics where specimens are mounted on slides and require light to pass through them to be visible.
A stereo microscope offers low magnification and is used for viewing anything you can put underneath it such as rocks, minerals plant matter, circuit boards, cell phones etc. Stereo microscopes are commonly used in industrial application such as quality control departments, repairs. Specimens studied using stereo microscopes are illuminated using reflected light since the objects being studied typically cannot allow light to pass through them.